What does "Guest Folio" refer to in the hospitality industry?

"Guest Folio" refers to the account statement of a guest at a hotel. This document serves as a detailed record of all transactions associated with a guest's stay, including room charges, taxes, and additional services such as dining, spa treatments, and any other amenities utilized during their visit. The folio is essential for the check-out process, as it provides the guest with a clear summary of their expenditures and allows them to verify the accuracy of charges before settling their bill.

In the context of the hospitality industry, the guest folio is critical for both operational and customer service purposes, enabling staff to address any discrepancies efficiently and ensuring a smooth check-out experience for guests. It may be presented in a physical format or digitally, enhancing convenience and providing a comprehensive view of the guest’s financial interactions with the hotel.