What is required of employees regarding the AML policy?

Employees must be trained and knowledgeable about the Anti-Money Laundering (AML) policy because understanding these regulations is essential for compliance and risk management within an organization. AML policies are designed to prevent financial crime, including money laundering and terrorism financing. Employees play a critical role in recognizing suspicious activities and reporting them according to the organization's compliance protocols.

Training ensures that employees are equipped with the necessary knowledge to identify potential red flags and to understand the importance of the AML policy in protecting the organization and its clients. Being knowledgeable also helps employees understand their responsibilities and the legal implications of non-compliance, ultimately fostering a culture of compliance within the organization.

The other choices, while important in different contexts, do not specifically address the requirement of employees related to the AML policy. Conducting audits, focusing on sales objectives, and having customer service skills may be valuable in their own right, but they do not directly relate to the necessity of understanding and adhering to the AML standards and practices.