What is the primary purpose of a Frequently Asked Questions (FAQ) sheet?

The primary purpose of a Frequently Asked Questions (FAQ) sheet is indeed to assist in marketing and customer service of a product. This document serves to address common inquiries or concerns that potential and current customers may have, effectively streamlining communication. By answering these questions, the FAQ not only enhances customer understanding of the product but also builds trust and reduces the need for direct customer service interactions, which can be time-consuming for both the customer and the company.

The inclusion of answers to common questions can help clarify features, usage, pricing details, and troubleshooting tips, thereby improving the overall customer experience. By providing easily accessible information, an FAQ sheet can assist in converting inquiries into sales and foster a positive relationship between the customer and the brand.

Overall, the FAQ's role in supporting marketing efforts and ensuring effective customer service makes it an essential tool in communication strategies.