What is typically required to activate a prepaid or gift card received by mail?

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Prepare for the Certified Compensation Professional (CCP) Electronic Transactions Association (ETA) Exam with flashcards and multiple choice questions. Each question includes hints and explanations to enhance your understanding. Get ready for your CCP exam today!

To activate a prepaid or gift card received by mail, a phone call to the issuer for activation is often required. This process serves several important functions:

  1. Security Verification: By requiring a phone call, the issuer can confirm that the individual attempting to activate the card is the rightful owner. This step helps prevent fraud and unauthorized use.

  2. Card Activation System: Most prepaid and gift card programs have an automated system that provides the necessary prompts and instructions via the phone. Calling in allows the user to enter the card number and any other required information to complete the activation process securely.

  3. Customer Support: Activation via phone call can also provide an opportunity for users to ask questions about the card's features, balance inquiries, or any other queries they might have regarding its use, which helps enhance the customer experience.

In contrast, instant activation upon receipt is not typical because it bypasses the necessary verification steps that phone activation ensures. A visit to the issuing bank or using the card directly at an ATM are also uncommon methods because they do not provide the streamlined, secure activation process that a phone call does.

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