What term is used for a cardholder-initiated dispute that involves issues like non-receipt of goods or incorrect transaction amounts?

The term "Cardholder-Initiated Chargeback" is correct because it specifically refers to the process where a cardholder disputes a charge on their credit or debit card account. This often arises from scenarios such as receiving incorrect transaction amounts or not receiving goods at all. In such situations, the cardholder reaches out to their bank or card issuer to report the issue, which can lead to the transaction being reversed or refunded after investigation.

This terminology is crucial in the context of payment processing, as it helps differentiate between various types of disputes. Cardholder-initiated chargebacks are particularly important for merchants and payment processors to understand, as they can impact a business's revenue and chargeback ratios. Recognizing the nature of these disputes is essential for developing effective strategies for handling customer complaints and reducing chargeback occurrences.

The other options, while related to card transactions, do not accurately describe the specific scenario of a cardholder disputing a transaction due to non-receipt of goods or incorrect transaction amounts. For example, "Cardholder Master File" refers to a comprehensive database containing cardholder information, while "Cardholder Information Security Program" pertains to security measures in place to protect cardholder data. "Card Not Present" describes a transaction scenario where the physical