Which of the following is NOT a characteristic of a Call Center?

A full-time manufacturing operation is not a characteristic of a call center. Call centers are primarily focused on handling customer interactions, whether inbound or outbound. They provide support through various methods, such as phone calls, emails, and online chats, typically related to customer service, sales, or technical support.

High-volume inbound services are a core function of call centers, as they often receive a large number of calls from customers seeking assistance. Multilingual customer support is also a key feature, as many businesses serve diverse populations and need to cater to clients who speak different languages. Interactive voice response (IVR) services are utilized in call centers to streamline the customer experience by allowing automated, guided self-service options.

In summary, while aspects like high-volume inbound services, multilingual support, and IVR are integral to call center operations, a full-time manufacturing operation does not align with the purposes and functions of a typical call center.