Why is Draft Storage important for merchants?

Draft storage is crucial for merchants primarily because it provides documentation for customer disputes. When a customer challenges a transaction, having access to stored drafts serves as a tangible record of the original transaction details. This documentation can be instrumental in resolving disputes efficiently, as it includes information such as the transaction amount, date, and involved parties, thereby serving as evidence in case of any misunderstandings or claims by customers regarding the transaction.

While the other options present factors that might seem beneficial, they do not capture the essential role of draft storage in customer relations and conflict resolution. Understanding and maintaining clear records is vital in the ever-sensitive domain of customer service, making draft storage a reliable support tool for merchants in legitimizing and validating their transactions.